Refund & Guarantee
Add our peace-of-mind guarantee at checkout so you can buy with confidence.
Guarantee tiers (chosen at checkout)
| Tier | Refund | QR re-show |
|---|---|---|
| Economy | No refund guarantee (automated support only) | 3 days in your account |
| Basic (recommended) | 90% of the eSIM price | 3 days in your account |
| Premium | 100% of the eSIM price | 1 month in your account |
The refund amount is "eSIM price × the tier's refund rate" — a flat amount regardless of how much data you used. The guarantee fee itself is non-refundable.
Eligibility
- Available when you choose Basic or Premium at checkout (the Economy tier has no refund guarantee — including device or local-network issues).
- Claim within the guarantee's validity period (set at purchase).
- Intended for cases where the eSIM didn't work on a supported, unlocked device set up correctly.
- Fraudulent, duplicate, or resale-oriented claims may be declined (a per-customer limit applies).
How to claim (automatic — usually instant)
- Sign in to your account and claim from the relevant order.
- Our system checks your usage automatically. If no data was used (including never connected), your claim is approved automatically and the refund starts immediately — no emails, no waiting.
- Only claims that can't be judged automatically (e.g. partial use) are reviewed by a human, and we reply by email.
EU & UK consumers — right of withdrawal
Our eSIM is digital content delivered immediately after payment. At checkout you expressly request immediate delivery and acknowledge that, once the eSIM is issued, the 14-day right of withdrawal no longer applies (Art. 16(m) of Directive 2011/83/EU and the equivalent UK rule). This does not affect your rights under the money-back guarantee above, your rights in case of defective performance, or any other statutory rights that cannot be waived. If your order has not been issued yet, you may cancel for a full refund.
How refunds are issued
- Once approved, we refund to your original payment method (via Stripe).
- It may take a few business days to a few weeks to appear, depending on your card issuer.
- If we can't issue your eSIM for a system reason, we refund in full regardless of tier.
This policy may be updated. For business details, see our business disclosure.